You can reach us from Monday to Friday, 09.00 a.m. to 05.00 p.m., Central European Time (CET).
Utimaco IS GmbH
Krefelder Straße 220
52070 Aachen
Germany
RMA Query
If you need to send the device back to Utimaco IS GmbH, please open a new RMA case (Return Merchandise Authorization). We request that you use the following web address. RMA cases cannot be opened by email or phone.
https://support.hsm.utimaco.com/support/rma/new
Other Support Queries
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Mail (preferred contact method)
support@utimaco.com
Attach the diagnostic information to your email. -
Web portal
https://support.hsm.utimaco.com/support/cases/new/
The diagnostic information will be requested in our response if necessary. -
By phone
AMERICAS +1-844-UTIMACO (+1 844-884-6226)
EMEA +49 800-627-3081
APAC +81 800-919-1301
The diagnostic information will be requested in our response if necessary.