Troubleshooting

The following table describes problems you might encounter when you configure a SafeGuard CryptoServer solution with Oracle Database 11g (Release2) TDE:

Error message

Solution

ORA-28376

Cannot find PKCS11 library

Check the PKCS#11 library path and confirm that the library path is correct.

For example: C:\oracle\extapi\32\hsm\Utimaco\1.00.00\cs2_pkcs11.dll

ORA-2877

No need to migrate from wallet to HSM

No Oracle Wallet was created to migrate from or the migration or the migration already happened.

ORA-28353

Failed to open wallet

Ensure that the HSM passphrase or software wallet password is correct (use quotation marks). Also ensure that the content of sqlnet.ora is correct.

ORA-28374

Typed master key not found

Check the permission of ewallet.p12 file; ensure that the checkbox "Include inheritable permissions from this object's parent" is selected

ORA-00600

internal error code, arguments: [kzthsminit:

C_initialize]

Reboot Microsoft Windows Server after the installation in order to restart Oracle services.