You can reach us from Monday to Friday, 09.00 a.m. to 05.00 p.m., Central European Time (CET).
Utimaco IS GmbH
Germanusstr. 4
52080 Aachen
Germany
RMA Query
If you need to send the device back to Utimaco IS GmbH, please open a new RMA case (Return Merchandise Authorization). We request that you use the following web address. RMA cases cannot be opened by email or phone.
https://support.hsm.utimaco.com/support/rma/new
Other Support Queries
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Mail (preferred contact method)
support@utimaco.com
Attach the diagnostic information to your email. -
Web portal
https://support.hsm.utimaco.com/support/cases/new/
The diagnostic information will be requested in our response if necessary. -
By phone
AMERICAS +1-844-UTIMACO (+1 844-884-6226)
EMEA +49 800-627-3081
APAC +81 800-919-1301
The diagnostic information will be requested in our response if necessary.