Breadcrumbs

Common Issues and How to Resolve Them

Problem

Possible solution

Unable to connect to the
Management Console

  • Ensure that the browser version you’re using supports TLS
    1.1 and above.

  • Ensure that the URL you are using to connect to the ESKM
    appliance begins with “HTTPS” (not simply “HTTP”) and
    that the port number is correct. The default web
    administration port is 9443.

Unable to log into the
Management Console

  • Ensure that cookies are enabled on the browser.

  • Ensure that the user account was granted the “Web Admin
    Access” privilege.

  • Ensure that the “Web Administration” service is running.

Unable to log in via SSH

  • Ensure that the user account was granted the “SSH Admin
    Access” privilege.

  • Ensure that the “SSH Administration” service is running.

Unable to create certificate

  • Ensure that the Country Name is the two letter country
    code. For example, the country code for the United States
    is the two letters “US”.

ESKM is unable to trust Vcenter

  • Update the ESKM to the latest version

  • Use an alternative trust establishment method, such as importing the vCenter Root CA certificate into ESKM and configuring it as a trusted Certificate Authority.

Encrypted virtual machine cannot be powered on due to key access failure.

  • Ensure that the KMIP service on ESKM is running and reachable from vCenter.

  • Ensure network connectivity between vCenter/ESXi hosts and the ESKM (correct IP, port 5696, no firewall blocking).

  • Confirm that the Key Provider is correctly configured and in a Connected/Trusted state in vCenter.

No clusters or resource pools are available during Provider VDC creation in VMWare Cloud Director.

  • Ensure that the ESXi host is part of a vSphere cluster with Distributed Resource Scheduler (DRS) enabled. VMware Cloud Director requires DRS-enabled clusters to expose resource pools for Provider VDC configuration.

Cannot add vCenter instance to VMWare Cloud Director

  • Ensure the vCenter version is compatible with the Cloud Director version in the official Broadcom Product Interoperability Matrix

  • Ensure Cloud Director has connectivity with vCenter.

  • Ensure the credentials to vCenter are correct (by default the user is administrator@vsphere.local)

Lost the “admin” account
password and no other
users exist.

For technical questions, contact Utimaco Technical Support:

Before contacting Utimaco with your questions, collect the following information:

  • Product model names and numbers.

  • Technical support registration number or NonStop system number (if applicable).

  • Service Agreement ID number (SAID).

  • Product serial numbers.

  • Error messages.

  • Software version number.

Troubleshooting