For technical questions, contact Utimaco Technical Support:
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E-mail: support-atalla@utimaco.com
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Telephone: 800-500-7858 (U.S.A.) +1-916-414-0216 (International)
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Website: https://support.utimaco.com/
Before contacting Utimaco with your questions, collect the following information:
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Product model names and numbers
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Technical support registration number or NonStop system number (if applicable)
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Service Agreement ID number (SAID)
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Product serial numbers
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Error messages
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Software version number
24-hour support
24-hour emergency support is available to those customers who have valid service contracts. Use this service for product and system emergencies that occur after normal working hours or on weekends and U.S. holidays. Questions about product installation and setup are supported during normal working hours.
For 24-hour emergency support call: 800-500-7858 (U.S.A.) +1-916-414-0216 (International).