You can reach us from Monday to Friday, 09.00 a.m. to 05.00 p.m., Central European Time (CET).
Utimaco IS GmbH
Krefelder Straße 220
52070 Aachen
Germany
RMA Query
If you need to send the device back to Utimaco IS GmbH, please open a new RMA case (Return Merchandise Authorization). We request that you use the following web address. RMA cases cannot be opened by email or phone.
https://support.hsm.utimaco.com/support/rma/new
Other Support Queries
-
Mail (preferred contact method)
support@utimaco.com
Attach the diagnostic information to your email. -
Web portal
https://support.hsm.utimaco.com/support/cases/new/
The diagnostic information will be requested in our response if necessary. -
By phone
AMERICAS +1-844-UTIMACO (+1 844-884-6226)
EMEA +49 800-627-3081
APAC +81 800-919-1301
The diagnostic information will be requested in our response if necessary.
Any queries related to Prime Factors' EncryptRIGHT
-
Prime Factors’ web site provides up-to-the-minute product and company information. Should you experience technical issues that cannot resolve using this document, you may contact us for more help.
-
Online Support Request: https://www.primefactors.com/request-support/
-
Technical Support Phone: 541.345.4334
-
Support Hours: 8:00 am to 5:00 pm (Pacific Time), Monday through Friday Answering service available 24 hours a day, 7 days a week.
-
You can also use the above telephone numbers and web site to obtain other information about Prime Factors or our products.