Troubleshooting

Unable to connect to the
Management Console

• Ensure that the browser version you’re using supports TLS
  1.1 and above.

• Ensure that the URL you are using to connect to the ESKM
  appliance begins with “HTTPS” (not simply “HTTP”) and
  that the port number is correct. The default web
  administration port is 9443.

Unable to log into the
Management Console

• Ensure that cookies are enabled on the browser.

• Ensure that the user account was granted the “Web Admin
  Access” privilege.

• Ensure that the “Web Administration” service is running.

Unable to log in via SSH

• Ensure that the user account was granted the “SSH Admin
  Access” privilege.

• Ensure that the “SSH Administration” service is running.

Unable to create certificate

• Ensure that the Country Name is the two letter country
  code. For example, the country code for the United States
  is the two letters “US”.

ESKM is unable to trust Vcenter

• Update the ESKM to the latest version

• Use an alternative trust establishment method, such as importing the vCenter Root CA certificate into ESKM and configuring it as a trusted Certificate Authority.

Encrypted virtual machine cannot be powered on due to key access failure.

• Ensure that the KMIP service on ESKM is running and reachable from vCenter.

• Ensure network connectivity between vCenter/ESXi hosts and the ESKM (correct IP, port 5696, no firewall blocking).

• Confirm that the Key Provider is correctly configured and in a Connected/Trusted state in vCenter.

Lost the “admin” account
password and no other
users exist.

Contact Utimaco Technical Support .