Troubleshooting

Error

Diagnosis

Error: Failed to attach external HSM client library. Please check if you specified the vendor provided PKCS#11 library path correctly

1. Verify whether the correct Path to PKCS#11 library path is specified

2. Verify if the cs_pkcs11_R2.cfg file is available under C:\ProgramData\Utimaco\PKCS11_R2 folder

3. Verify if the cs_pkcs11_R2.cfg file configurations are correct

LoginUser= failed:

05.12.2021 23:45:45 src/p11adm_R2.c[429] p11_login: C_Login

[type=1] returned Error 0x00000102 (CKR_USER_PIN_NOT_INITIALIZED)

PKCS#11 Slot is not initialized.

Error:Slot 0000 0000:

p11cat.P11.getAuthState(Native Method):

CS_GetSessionInfo returned Error

0x00000030 (CKR_DEVICE_ERROR)

1. Verify HSM services are up and running

2. Check the cs_pkcs11_R2.cfg file is having correct IP entry.